Our Customers Testimonials:
We dedicate this section for our customers feedback. If you wish to read our testimonials please click on our customers name if we received a letter from them or log into facebook and visit our page just search Bedknobs St Albans/ Hemel Hemmpstead (or click facebook link below) where you can also leave your own feed back for others to view.
Google Review Testimonials:
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"After a terrible experience with one of the large bed retailers, we visited Bedknobs in St.Albans. We were greeted by Cheryl who was attentive and listened to our situation and helped us by identifying what was our choices were in the size and bed type we were after. She was extremely knowledgeable about the bases and mattresses and also the delivery times (which for us was really important for us).
The ordering process was really straight forward and the bed was delivered the following week. The delivery guys were friendly and helpful too.
We'd highly recommend Bedknobs to anyone for their friendly and genuine customer experience as well as their wide stock range and quick delivery. They couldn't have done more to help!"
"Good value with very helpful staff "
"I attended the store recently and the service from both the female and male (who kept moving the mattresses) was extremely positive. Very informative, friendly and nothing too much trouble. Thanks for the great service. Customers whose child loves bouncing on beds."
"Bought a quality mattress from the St Albans store. Malcolm was very helpful. Allowed us plenty of time to walk around and try all of the beds. Wasn't pushy at all. Bed was delivered by friendly delivery men who offered to take the packaging away. Very pleased with my lovely new mattress - which was cheaper than the one I'd originally chosen in John Lewis"
"The lady in St Albans was so helpful and knew exactly what she was talking about. She gave me great advice on choosing a bed and mattress and placing the order was very quick and easy. I would never go back to the national bed shops now as the personal service you get in St Albans is 100% and the prices are competitive too. Thank you Bedknobs St Albans!"
Marc T- 02/2016
"Excellent customer service as soon as we entered the shop with no pushy sales talk. Ordered a lovely bed and got excellent value for money. Even took our old bed and delivered our new one free of charge.
Would highly recommend! "
"If you are looking for a fantastic range of beds, mattresses, headboards and more then look no further than Bedknobs!!! We visited the Hemel Hempstead store as looking for a new mattress and were stunned at the excellent customer service we received, there is plenty of choice and James that helped us was professional, knowledgeable and not at all pushy. We found our new matress at a much lower price and better quality than on the internet and whilst there saw an amazing choice of head boards and just had to have one. Thank you bedknobs for making it so easy, we can honestly recommend Bedknobs."
"I have been a customer of Bedknobs St Albans for many years. Service and value for money is excellent - no hard sell or pushing for the most expensive brand, just good honest advise! "
"Cannot recommend Bedknobs highly enough. My husband and I received the most excellent customer service from James today. We were made to feel totally at ease to take our time trying out all the beds with no hard sell given just plenty of expert advice. We feel we have bought quality items at very reasonable prices, plus we get free delivery/assembly and free disposal of our old items. Thank you Bedknobs! "
"Sarah and I enjoyed a lovely hour choosing our Regent mattress and talking to Cheryl about bedsteads and sizes. A few mattresses were shuffled about to help us choose and we are confident that we have made the right choice. Now we're looking forward to the delivery and installation which will provide the finishing touch to our recently decorated bedroom.
We recommend Bedknobs to anyone looking for a decent bed.
Steve and Sarah"
"Excellent service. We have bought all of our beds from Bedknobs over the years and have always been looked after very well by this flexible and accommodating company. Thank you. Alison & Richard"
"Excellent service. Great quality and reasonably priced."
"Brilliant Service at the shop and upon delivery. Given all the information needed. Very friendly and helpful. Would use again."
"Great experience with Bedknobs today. Very friendly and helpful lady who explained the differences between the mattresses. She wasn't pushy and gave me all the information I needed. Very happy to find out that I could have FREE Saturday delivery and they'd take my old mattress away for FREE!! I'm the sure the delivery next week will be just as good. Thanks bedknobs"
"We went to this shop because my mum used them to buy her bed 10 years ago and has recommended it to friends and family ever since. I am happy to say that the service she raved about is still just as she said. I was helped by James, and he took any confusion or worry I had about being able the select the right bed for me. It feels like a big decision because it's a big purchase and these beds last around 10 years so it was nice to feel in expert hands. He asked a few questions and then simply got me to test out a few different beds and explaining the differences between them. It was a really fun process. He made a fresh coffee for me and my mum while I was taking my time making a decision and jumping onto different beds. I already knew the beds here are better value than the high street but they also threw in free colour matching of the base to the colour and material I choose for free!"
"Great advice in the shop, spot on delivery timing and a swift tidy job from the delivery team who good humouredly managed to squeeze a 6ft super king mattress up our stairs! Will be back for the 3rd time when we need another bed. "
"Helpful advice given, mattress delivered within a week, and quite possibly at a better price than the big chains."
"Great service, great products and competitive prices. Free delivery too - unlike M & S!"
"Very friendly and helpful staff who really know what they are talking about. Will recommend Bedknobs to anyone who want good quality service!"
OneRandomFuture 108- 10/2015
"Excellent, efficient service. Friendly delivery team."
"I was looking for a storage bed , my friend told me about Bedknobs in the Quadrant,
visited the store and the lady talked me through all different beds & mattress she was very efficient and friendly .I ordered the bed and mattress and got a mattress cover free ! Had the bed delivered Thursday ,they took my old bed away and put together the new bed .wonderful service .I would recommend Bedknobs and the very high customer service ."
Malcolm P- 09/2015
"14 Dec 15 - No sooner one bed now another. This room we purchased a Side Ottoman Base and a superb Pegasus full height head board. Once again, James @bedknobshemel did everything he could to assist and get everyinging sorted for a speedy delivery. Thank you!!!
Oct 15 - Previous purchase – all the help and advice we needed without any pressure or the sales games you can get else where. We bought a Quality “Sleepeeze Memory Sensation 1000 mattress” at a very competitive price with free delivery on a day that was good for us. Thank you James.!
The delivery – Telephone call as the team were leaving the previous drop advising they were on their way. Happy, polite and professional delivery staff, such a refreshing change.
We are a returning customer and will without doubt will return again when needed and recommend you make Bedknobs Hemel Hempstead your first place to go when choosing your new bed."
"We ordered bunk beds in august and were delighted with the quality and the expert way they were put up, we have just ordered a new bed and can't wait for it to be delivered. The service is like no other and having that personal touch is very rare these days.
Shall highly recommend bedknobs to everyone."
"Excellent service and prices. Well explained deals and competitive prices. Staff very helpful and knowledgable."
"I went into the St.Albans branch of Bedknobs and was promptly greeted by James. I have been very perplexed by the choice of beds available but within 20 minutes, with James's help I have selected my new bed! First class service. Thank you"
"Really friendly and helpful staff, found what I needed very quickly and delivery was organised for the next day. Thanks! Naomi"
"Fabulous experience from start to finish from this family company. I thought service like this was a thing of the past. They gave me excellent advice, a competitive price and delivered exactly when they said they would. They were extremely careful and courteous during the delivery and took away all the packaging too. Throughout the buying process, they kept me informed every step of the way. I am delighted to have found Bedknobs and I highly recommend them."
"A charming shop and lovely to be served by someone so friendly, helpful and knowledgeable...sadly a rarity these days. I shall definitely be recommending Bedknobs to friends. Very much looking forward to the bed arriving. I'm sure it will live up to expectations."
"Purchased three beds last week. Extremely helpful in explaining the different mattresses and divans and what you get for your money. Very fair pricing. Would definitely recommend Bedknobs in Marshalwick."
"Excellent friendly service, listened to what I wanted and then advised as to what they have that's suitable. Ended up with perfect bed for guest room Looks great - upholstered mink bed frame with storage drawer and comfy mattress. Delivered within 4 days of ordering and assembled quickly by friendly lads. Definitely recommend."
"Exxemplary customer service from Darren and the delivery team. It was worth going out of our home county to Herts to purchase, and we will certainly be using Bedknobs again for future purchases. Thank you so much. The bed is extremely sturdy and the free assembly a real bonus."
"Very impressed with the advice given on choosing mattress and a bed. New bed was made up quickly, efficiently, and tidily! Good quality products and reasonably priced, with friendly, helpful service by Darren in Hemel branch. Would recommend and use again."
"I had heard of the shop from a friend and also looked up and given 4.9 out of 5 from Google reviews which is really high. Just paid a visit and can see why such good reviews. Very helpful and no nonsense. Got a matress in minutes with good advise and at an excellent price with free delivery and also going to take my old one away. Cheers guys"
"Excellent and highly professional customer service from start to finish. Darren went clearly through all the options available and helped me work out what the best mattress was for the job. Would definitely use these guys again, highly recommended."
"It was good to deal with a local company, which meant we were able to try out the comfort of the mattresses on a couple of occasions and ensure we made a suitable selection. We were impressed with the lead time for the mattress we ordered and delivery was convenient with a weekend time slot. We would recommend this company highly."
"As a family, we have purchased beds from Bedknobs over the years and value their knowledge and customer dedication. Having shopped for the 'right bed' for some time recently and experienced (in some cases) fairly pushy sales from some of the larger retailers, it was a total relief for my individual needs to be so thoroughly taken in to consideration and through trial and elimination of various mattresses and bases (and lots of patience thanks to James Welfare), I have finally found my 'ideal'. It was perfectly OK to loiter in the store and spend what felt like hours being walked through every different model and type and I was made to feel that without any pressure at all, finding my 'ideal' was as important to them, as it was to me. Very much appreciated and I can't wait to take delivery of my new bed!!"
Anne P- 02/2015
"I would like you to know how very impressed I was with your company from the moment I entered your shop in Marshallswick and by the friendly and helpful service given by Cheryl. I am so very pleased with my Sleepeezee Mattress and also the drawer base divan and headboard. I was told to expect delivery on a day of my choice from 8.00am -12.00noon. They were absolutely super and so very professional and I was amazed at the speed that they got on with job of removal of old and setting up new for me. They also took away all the plastic wrapping for recycling. I highly recommend not only Cheryl but also John and his helper for such first class service and would have no hesitation in buying from Bedknobs again. FREE DELIVERY AND DISPOSAL I thought it would be too good to be true but it really is free"
"Great company to deal with. We were after a king size bed for our daughter and there was a great choice. Cheryl was very friendly and extremely knowledgeable about the products. Despite the smaller size of the showroom (in comparison to the chain stores) there were a lot of beds on display. Having ordered beds from Bedknobs a few years ago, I can vouch for the long lasting quality. Altogether a far better experience buying from this family run business than one of the chain shops. I wouldn't hesitate in recommending Bedknobs St. Albans."
"I have just bought a bed from bedknobs. The staff were very friendly and helpful in ensuring I found the bed that was right for me. I will be recommending them to all family and friends as they provide good quality products at a great price. They deliver free of charge and take away your old bed as part of the excellent service they provide.To top it off I got a brilliant deal on the headboard of my choice. I had been to a number of bed shops trying to find the bed of my choice at the right price with little success until I went to Bedknobs. I will definitely only be using Bedknobs in the future, Thank you :-D."
"Excellent, helpful service. Would recommend."
"We have now bought 1 bed and 3 mattresses over the years and found the staff and the product quality excellent"
"I bought a fantastic Highgrove mattress at a reasonable price. They had a decent range of beds for all budgets. The service was friendly and efficient. The deliver was fast and it was able to arrive within a week on a Saturday."
"We needed a bed quickly for our new house and the team at Bed Knobs were extremely helpful. They didn't pressure us into buying, unlike some of the bigger chains, and we found our perfect combination of divan and mattress with their help, with a quick delivery timeframe. Looking forward to receiving our new bed!"
Di Salvo- 01/2015
"Bedknobs was recommended to us and I'm so pleased we listened and went along. The service was brilliant and nothing was too much trouble. Mattresses were moved to different bases for us to try, time was taken to explain the differences, we didn't feel rushed or pressured and we really felt like they did everything they could to ensure we purchased the right mattress. An extra bonus is that they take away your old bed and mattress and deliver at no extra cost! A special thanks to James who really went out of his way today - Thanks for all your help and patience."
"Friendly, professional service and comfortable mattresses! This is the second time we have bought from the store. We will definitely return to the store for future purchases and have recommended to friends and family."
"Ordered a bed for my 3 year old daughter. Extremely good service and helpful advice on what to purchase. Previously purchased a bed for my son and have been very happy with this 4 years on. Would definitely recommend."
"I visited the shop as I needed a mattress and I was made to feel very welcome and the staff were busy with other customers As soon as I placed the order the goods were delivered soon after that and the timing for delivery was punctual and the attitude of all staff were excellent I will definitely shop there again"
"The staff were friendly and most helpfull, soon i found the mattriss i was looking for. They also take away the old mattriss for you. I would recommend Bedknobs to anyone looking for a new bed or mattriss."
"We've visited the store a number of times and always had courteous, friendly and helpful service. We found the quality of product and the guidance by staff superior to some of the other chain stores."
"Very knowledgable about there products and a really relaxed sales pitch. Which puts you at ease knowing they are selling a bed for your needs as opposed to a bed for their profit.
We would go back again and definitely recommend Bedknobs"
"Great Service. I needed a new bed for my young son but didn't have time to visit the shop. I telephoned through and explained what I was looking for. The very helpful lady took my number and called me back to confirm that they were able to meet my requirements. Fast, friendly and very efficient!"
"An excellent service. We were looking for a first bed for our daughter having been unimpressed by what the big chain stores had to offer. It was a busy Saturday afternoon with only one person working but she did an amazing job of juggling all the customers and giving us good advice. We really appreciated that she didn't just try to sell us the most expensive bed & mattress. Would definitely recommend to others. Gill Phillips & James McGuire"
"This is the second time we have been back to Bedknobs. Bought a mattress for one of my daughters a few years ago and loved it so went back to buy the same one for my other daughter - good quality and very comfy!
Service excellent as usual
Would highly recommend this friendly, local company"
"Have just purchased a number of mattresses, a bed and a headboard. Service at the Hemel store was great. James was very knowledgeable and answered our numerous questions patiently and in detail. Really helpful. Very happy customer!"
"Very pleasant experience. Staff are friendly. No pressure selling which I really appreciate. Looking forward to arrival of bed on Saturday. Will be buying another bed with you in the New Year! Glenda Gurney"
"Absolutely brilliant service. People who know exactly how to treat customer and fulfill their requirements. I would recommend them to anyone who wants a quality product at a bargain price. i requested the bed to be delivered earlier thn scheduled and they turned around within 10 minutes after i spoke to them over the phone. Top notch customer services and to top it all they gave us a brilliant deal with headboard and pillows."
"Fantastic Service! Great Advice, Fabulous Mattress! Would recommend"
"Excellent service from both stores. We ended up buying from the St Albans branch as we were closer that day. We feel that we were shown all of the options in our price range and that we've bought the right bed for us. A lot of other bed shops tried to up-sell us to something we couldn't afford and then try to get us on monthly payments instead. Bedknobs didn't pressure us into a sale and gave friendly advice when asked. Would definitely buy from them again."
"We visited Bedknobs first in our search for a new mattress, thought it was wise to try some more before we made a decision and then returned to the one we'd instantly fallen in love with in Bedknobs.
Ordering on a Monday with delivery on Thursday (in the same week) with no hidden extras (something that the bed 'sheds' seem intent of charging but not making clear) the service we've received has been tactful, informative, sensible and understanding. This is why local family businesses deserve supporting!"
"At last, people that listen and know what they talking about! Well established, family business, if you are looking for a bed I would choose Bedknobs over ANY of the big bed stores including John Lewis. Up to date quality products, no amount of trying different bed bases with different mattresses is too much to ask. Both Darren and James actually listen to you and guide you to the selection of beds that may suit you then give you time and more advice if required to help you make your decision.
I will be going back in the future to get mattresses for the children and I will happily recommend them to all family and friends. This business is well worth travelling to even if you are further afield."
"We keep coming back to Bedknobs each time we buy a bed. James is extremely knowledgeable and always listens carefully before putting forward solutions and makes the whole purchasing experience a real pleasure. James has a real knack of making the customer feel special and is prepared to take as long as it takes in order to ensure the customer is 100% happy. The lads who install the beds are a terrific team who are polite and friendly and leave your home clean and tidy. This is a super local business and I can't recommend them highly enough."
"I cannot speak highly enough of the service that myself and my partner received from James at Bedknobs. He came across extremely knowledgeable of what he was selling and was able to offer excellent advice to help us make a choice without sounding pushy or arrogant.
I must also make the point that we were in there with our 13 month old son and once again James was fully accommodating of him, letting him fully explore the showroom!
I have been through A LOT of bed stores trying to find the right bed at the right price for me, I was in and out of Bedknobs, having found the perfect bed, within 40 minutes."
"Very helpful service, salesman explained all of the options clearly and worked within our budget to find the perfect beds"
"Very helpful staff and delivery men. Took away our old mattresses too. New kingsize mattresses very comfortable."
"Went into Bedknobs in Hemel today to get a new bed. The staff were extremely helpful and I have got a new bed for an extremely reasonable price. Very happy, thanks!"
"We have just had our Ottoman bed delivered and assembled by Bedknobs and we are so pleased with it great service brilliant timing and they even took our old bed away with them. We are going to order our somunus bed from them soon too. Truely recommended company."
"Excellent service Cheryl was very helpful."
"Brilliant - small local business (they also have a branch in St Albans) with knowledgeable and helpful staff, lots of stock and tidy, courteous delivery guys. They don't mind if you take hours - literally!! - trying all the different beds before choosing one. And they don't work out any more expensive than the mass-produced junk at MFI. Recommended."
"Friendly and professional in the shop. We had gone in with a basic idea of what was wanted, but soon realised that what we had planned wasn’t going to work with what else was in the room. Our thanks to Bedknobs for guiding us to a better solution ( and a classier looking bed :D ). "
"Popped in last Tuesday and was hoping to get a bed delivered the same week. They helped me choose a new bed and mattress and I had it delivered by Thursday morning. They helped me stick within my budget and I have a perfect comfy bed that I am very happy with think it is one of the most comfy mattresses I have ever had. The shop is amazing and Cheryl the staff member working was brilliant I needed a new bed fast and she helped me choose one that I could have that week. I did get a call about an Hour after I left saying the bed that had ordered ended up having a small issue after they had gone and checked it, and she asked me to look at the website to look at a possible different bed she thought I may like and if I would be interested in that (which was a little bit more expensive) and upgraded my bed without any extra charge. I was blown away from the service from the shop that I received. Even on Thursday when the bed was delivered the 2 men took it upstairs and put it all together for me and very quickly, they even took my old bed and mattress away. Amazing service I have told a few of my friends and anyone looking for a new bed please go to this shop! AMAZING service!!!"
"We only have praise for Bedknobs in St Albans and especially Cheryl who was so genuinely friendly and helpful but above all knowledgeable. She took time to establish our needs and to appraise us of all the features and benefits of the various mattresses. Cheryl has an intimate knowledge of all her products and was able to advise us and answer all our questions.We were encouraged to take our time and to try out all the beds fitting our requirements until we found one just right! She was even able to have a mattress customised with two different degrees of firmness to suit myself and my wife's needs. We will recommend Cheryl and Bedknobs to all our friends and family"
"From the moment I went into the Hemel showroom nothing was too much trouble. The manager James could not have been more helpful. The delivery service was excellent - the men came and assembled the wooden frames for the beds quickly and without fuss. They took the old beds away swiftly and the men were incredibly cheerful and friendly whilst they worked. The delivery occurred in the time slot given and I would definitely use Bedknobs in Hemel Hempstead again. "
"Buying from Bedknobs in St Albans was a very comfortable experience. We received lots of good, friendly advice and were able to take as much time as we wanted relaxing on a number of beds, forming our views on them and progressing towards a final decision. The stock included each possible type of frame, mattress and headboard, with samples of all the colour options. The stock availability and delivery lead times were also very good. We are pleased we went to Bedknobs and would recommend this store. "
"We visited Bedknobs Hemel today and were very impressed with the service and advice that James gave to us. Despite being very busy he always had time to answer our questions and made sure our choice of bed matched our needs. Many thanks."
"Excellent advice about mattresses for my son. Suggested that he come in and try the mattress for himself, which he did. Now looking forward to delivery."
"My family and I have bought many beds, from Bedknobs, over the years and we have always been very pleased with the service and products. So when we needed 4 new beds my husband and I took our three teenage boys to Bedknobs. Buying beds (for the boys) was not an experience we were looking forward to but the experience was so positive, with the staff directing the boys to the beds that fitted our budget and their needs. The staff were so good with them, listening to them and responding to their comments.
The whole experience was really positive and I would recommend anyone to visit the store. "
"Great service and knowledge of mattresses. We went in 3 times before making a decision and each time the member of staff was really helpful and didn't pressure us in to buying. We eventually purchased the Kaymed and had it delivered 2 weeks later. the delivery guys were brilliant and took it all the way to our attic room as I am 7 months pregnant and my husband wasn't in to receive the delivery. Great service! I would highly recommend buying from them."
"I went to look for a double mattress and was quickly directed to a number of mattresses to suit my needs; I was given great advice and service from the staff and would gladly recommend this store to friends and family."
"I purchased a new double mattress from the Hemel store and within 5 days it was delivered. The staff in the shop were very helpful and over all the customer service was excellent. The mattress was a excellent price and its so comfortable. I will definitely be recommending this shop to others. "
"Very helpful and friendly staff. Our mattress was very reasonably priced and very comfortable. It was a very prompt delivery. Will definitely use again. "
"I visited the Hemel Hempstead store on the 2nd September 14 and what a pleasure it was. James was very kind and helpful! He advised us on different types of mattresses, bases etc, and helped us too come too a decision very quickly whilst being cheeky along the way and making us feel very comfortable with the product we were buying. I will be sure too visit this store again in future and pass details on to family members and friends."
Celeste T- 08/2014
"We made 3 visits to Bedknobs before we could decide on a bed. Each time, Cheryl was very friendly and patient. She did not pressurise us at all and left us alone to lie on the bed for as long as we liked. She had such great product knowledge that she could advise us on anything ranging from the pros and cons of different mattresses, bases, materials, finishes and the difference between guarantees and warranties! Cheryl definitely gave us the personal service that we needed, as choosing the right bed is so important. Thank you Cheryl."
"Went to Bedknobs for a new mattress,as I have bought from them before.I felt under no pressure to buy and got the same good advice that I experienced previously from James in store.GREAT customer service.... "
"Great customer service - friendly and knowledgeable. Looking forward to taking delivery of our new bed tomorrow!"
"Excellent service, made choosing our new bed so quick and easy. Can't wait for it to be delivered."
"We have been using Bedknobs for many years I can highly recommend them. Bedknobs staff were knowledgeable and very helpful whilst we made our choice and in my experience are highly reliable when it comes to delivery and installation.Thank you!"
"Exceptionally helpful and honest appraisal of the different mattress options on offer and no pressure sales. A refreshing change from the faceless chain stores with indifferent and unhelpful staff. If only we had come here first instead of dragging round half a dozen other shops."
"I went to help my partner choose a mattress. We described our various needs and were taken very carefully and professionally through the various mattress possibilities with lots of opportunities to try out at our leisure.we were encouraged to take our time. There was absolutely no pressure, only very good useful help. When the decision was finally made and the order placed, it was all dealt with efficiently and pleasantly and by the time we arrived home twenty minutes later the delivery van was waiting for us. It took only another ten minutes for the very pleasant staff to install the new mattress and take away the old one. We were amazed and delighted and still are. Thank you Darren and your team. See you again soon! Carole Lewis"
"After trying to receive customer service from a range of large multiples, what a joy to find this friendly, responsive family firm who have provided excellent advice. Cheryl has investigated and answered a number of important questions, quickly, so that we were able to make an informed choice. We await delivery of the ordered items this week."
"Will recommend this store to everyone, friendly staff, great choice & great prices."
"Excellent experience, staff very helpful and did everything to help me find the right bed and mattress, having looked around other bed shops this was the best. I will also need a mattress and will definitely come back to purchase one in the next couple of weeks as the service was outstanding. Thank you so much for your help."
"My wife and I were seeking a new bed and with so many choices available we were anticipating a difficult time making a choice. However, Cheryl was most helpful in listening to our requirements. In particular was her open and honest assesment with different types of matresses explaining the pros and cons for each. Based on our needs, she made several suggestions, making our decision much easier. We have now received our new bed and must say that all the staff we dealt with were friendly and helpful.Thank you very much."
"Very friendly, helpful and efficient staff"
"Have been a customer of Bedknobs both in St. Albans and previously in Hemel Hempstead for over 25 years! Always receive friendly service.
Recently bought a new double bed. Cheryl very willing to help and work to my budget. Bed delivered on time by two great guys. All round a good experience as usual!"
"We have been Bedknobs customers for years and have always found the staff to be helpful, knowledgeable and professional. James at the Hemel store helped us to find a suitable bed, and was able to arrange delivery at relatively short notice on a day of our choice. The delivery team were great, and the bed itself is perfect. We would definitely use them again in future, and also recommend Bedknobs Hemel Hempstead to others."
"We have been getting our beds from BedKnobs for the last 20 years and have always been very happy with the quality of their service and beds."
"I arrived at the store and wanted to purchase a particular make of mattress which I thought was called Revlon but the sales assistant politely advised me that she thought it was a Reylon mattress. The sales assistant was very helpful, polite and knowledgeable on the range of mattresses available in store. I am a repeat customer to the store and due to the good quality products and customer service received previously I decided to return again to purchase a double mattress. I would recommend friends and family to purchase a bed or mattress from the St Albans branch of Bedknobs."
"I was looking to get a new bed delivered fairly quickly and a couple of people I know had recommended Bedknobs in St Albans. I came into the shop and was warmly greeted by Cheryl and she ran through all the available beds around the price I was looking to pay, let me lie on the beds and try all the different mattresses for comfort. She explained everything about the beds and mattresses very clearly. I thought the base and mattress were very reasonably priced and was very happy to hear that for 2 drawers these would be included in the price. Not only that, having quoted an offer that was on their Facebook page, a mattress protector was also included for free. Add to that the bed is delivered and assembled plus they will take your old bed away for no extra charge is excellent. I would certainly not hesitate in recommending Bedknobs in St Albans, their customer service is excellent and I know that I will definitely go back there if I am looking to buy another bed in the future."
"Needed a new bed for a friend to be delivered quickly went to St alban store Saturday met Cheryl what a delightfull helpful person couldnt do enough for us helped choose bed and arranged delivery customer service skills excellent"
"I have bought most of my beds over the years from this shop, just bought another new bed from them. Staff, friendly and knowledgeable as always, no hard sell thank goodness. Would always recommend to friends and family."
"I required a replacement mattress and wanted to 'try before buy' - something you can't do with the on-line sites. I found exactly what I wanted and received polite and helpful service on site. The collection and disposal of the old mattress is an extremely good selling point, and a service not offered by many alternative suppliers."
"Excellent service, very helpful good value for money will definately recommend to others"
"Excellent service, we are very pleased with the quality of service and with our bed."
"Was totally confused in our search for a new bed. Bedknobs sales lady was so helpful without being pushy, allowing us to make our own minds up. She was so knowledgeable about all the types of beds and mattresses. Now very pleased with my choice and looking forward to receiving my new bed before the end of the week. Excellent customer service which also offered quick delivery and a service to take our old bed away. Service so much better than the big chains selling beds."
"After searching and visiting various larger stores, we were delighted to find such a great shop. Cheryl was an oracle on beds and mattresses, and quickly picked up on what we required. We were delighted to be talking with a human being rather than a commission robot and I would happily recommend this shop to anyone!"
Pauline Ashley-Spike- 03/2014
"Had the mundane task of purchasing a bed but the expert and professional advice received from James made it all worthwhile. His product knowledge and wealth of experience certainly made you feel confident when decision time came. Thanks to him and the Hemel branch buying a bed was not so difficult after all!"
"Recently bought a bed in Bedknobs from the St Albans Store. They were really helpful and very professional and really helped my Grandfather set up the bed, and the delivery driver was very helpful and pleasant."
"I recently purchased a bed from bedknobs, the service and care they provide was excellent.James was professional and easy to talk to, giving me the information I needed. The delivery was timely and people delivering and constructing the bed were brilliant."
"Excellent service, quick delivery and friendly staff."
"I am very happy with our new bed, the mattress is perfect for my husband who has been experiencing back problems. The staff were very polite and the delivery went well. I would recommend them to anyone."
"I visited the shop last Saturday and ordered a double mattress. The lady in the shop proved to be very helpful, resulting in my placing an order for a similar mattress on display in the shop. Having a Saturday morning delivery is very helpful, which was arranged immediately. Thank you Bedknobs!"
"The whole buying experience from walking into the shop to the guys delivering the bed was excellent. The lady in the shop listened, advised and was happy to put mattresses on different bases. There were no pushy sales techniques favoured by some of the multiples. The guys that delivered rang before delivery and were cheerful, efficient and swiftly removed the old bed, put up the new bed and took away all the wrapping. I have no hesitation in recommending this company."
"Excellent experience. The shop in Hemel Hempstead was recommended and we were not disappointed. The salesman was polite, listened and gave expert advice.They went the extra mile to accommodate our needs. The bed purchased is perfect. Delivery was quick, and the delivery men were polite and even take the old bed away! Very happy with the whole experience, and thoroughly recommend this store."
"There is nowhere better to buy a new bed from... the bed frame, mattress, delivery and helpfulness of the staff were second to none... We were so very happy with our new bed, it was assembled for us by their professional staff and the old bed taken away and disposed of, saving us time and effort. 10/10 service all round ! Thanks everyone in the Bedknobs Team !!!"
Paula S- 09/2013
"This was a highly efficient service. The two men arrived at 8.20am (we'd been given a time of between 8-12), and were cheerful and professional. They disposed of two old mattresses and replaced them both within about 10 minutes. They were careful to remove pictures on the wall of the stairs and made sure we were aware that the mattresses should not be covered with bedding for a few hours. A comment might be that a quick phone call before arrival might be helpful."
"From the very first contact by phone to the bed being delivered put together today been very impressed with the quality of the product the exceptional customer care from the ladies I have spoken to and the the man who delivered the bed and assembled it for me. Well done - would recommend you to all my friends"
"I purchased a Memory Mattress fro Bedknobs some months ago. The first thing I noted was there was no pushy sales people. The sales person just said let me know if you anything. It took me a few visits, as I have a weak back I have to be careful. On the day purchased I tried 2 mattresses for nearly a hour each,before I decided. I was given a time day for delivery, which was convenient. On the day it arrived on time. The old mattress was removed and the new on put on the bed. Also Bedknobs delivered free of charge as that included removing the old mattress. To me this a example of old fashion customer service, which is so rare these days. I would recommend Bedknobs to anyone, and already have. Loki Effect is my professional name."
"We have previously purchased mattresses from Bedknobs for the kids beds and have been pleased with the service so we returned recently to purchase a new mattress for our bed. The mattress we chose was in stock and delivered the next day. The delivery driver called me and advised they could deliver earlier than the allotted time which was helpful to me. They took my old mattress away too. All round quick and easy service with helpful and friendly staff. will definitely use them again."
"Dealt with a number of staff there and they were all very helpful and friendly. The guys in the shop advised us what would suit our needs best, without trying to rip us off. The delivery guys were very patient with us when the bed we ordered would not fit up the stairs. They advised that we changed the bed, which we did and they brought it back later the same day. Can not recommend them highly enough."
"I cannot fault the service I have received.from the Hemel Hempstead store. There was no hard sale when I visited the shop. A fact I really appreciated and prompted my order. I had visited several other stores who "pounce" as soon as you enter the store and bombarded me with sales patter and demonstrations. I could not wait to escape on every occasion! The delivery men on each order have been more than helpful and offer a very professional service."
"Excellent service and at a good price. Genuinely felt that I was being advised on a bed that was right for me rather than the one that gave them the highest profit margin. Bed was delivered at a time I wanted and delivery went smoothly without any problems. Would definitely use again."
"When we bought a mattress for my son about 2 years ago we received very good service and so returned to choose a new mattress for our daughter today. Again, the service was excellent, despite arriving just before closing time the staff were helpful, polite and willing to stay late so that we could make up our minds. The shop also offers a great delivery service and will remove your old mattress. Definitely worth a revisit!"
"We have nothing but praise for Bedknobs. The beds and mattresses we ordered are just what we wanted. The service was excellent from beginning to end. We will definitely go there again."
"Cheryl was very very helpful with helping us choose the right bed for us and she did. prices were good and so was the quality of the fabric, bed and mattress. thank you so much and we are very happy with our order. Daniel"
"This is my third bed from Bed knobs ST Albans and i would never go anywhere else. The service is fantastic you can take as long as you like trying out the beds, the staff are friendly and knowledgeable and you don't feel they are pushing you towards the more expensive option. The range is great for what looks like a small shop and best of all today my bed was in stock and will be delivered tomorrow. Thanks again Bed knobs would recommend you to anyone :)"
"The service in the St Albans store was excellent - friendly, knowledgeable and helpful with no pressure to buy. The beds were great quality and very affordable - the most reasonably priced in the area. Plus, they arranged delivery within 3 days. Very impressed."
"I purchased a bed from Bedknobs last year and had no hesitation in ordering from them again this month. The bed was exactly as advertised, delivery was on time and they took away all the packaging. They even took away my old bed saving me the hassle of getting someone in to do it separately. After several good nights of sleep I would certainly point a friend in Bedknobs' direction."
"the beds we tried were amazing the staff member we had was extremely helpful and explained the mattresses to us she was laid back which i found made me more relaxed and comfortable to ask question even if they were stupid. will definately recommend and come back if im in the area again for my next one. thank you x"
"I am very happy with our new bed, the mattress is perfect for my husband who has been experiencing back problems. The staff were very polite and the delivery went well. I would recommend them to anyone."
"Very helpful and efficient staff. The lady who served me was very obliging and nothing was too much trouble. Thank you"
"Extremely helpful and very friendly staff. Found exactly what I was looking for. I definitely recommend them."
"We have bought our beds from Hemel Bedknobs over many years. When we enter the shop we are welcomed and our needs are discussed. We can try as many matresses as we like for as long as we like. We have never been rushed into a purchase, high pressure sales techniqes have never been used. Delivery has always been when stated and old beds taken away. I am usually wary of recommending shops but his is one exception. If you want a comfy bed, or a special care bed at a reasonable price do visit Bedknobs."
"Fantastic service from Bedknobs. Extremely pleased with our new mattress as I have a bad back and not slept this well in ages!! James at Gadebridge store was extremely helpful and very knowledgeable making it easy for us too decide what to buy. Fantastic customer service and prompt delivery. I have recommended to a friend who was also really happy with service provided. Thank you James, will def use your store again"
"i have had to buy a number of beds from bedknobs over the years and have allways found them to be very helpfull,exellent value for money and offer an outstanding sevice.I can highly reccomend !!"
"Very good experience. Helpful staff (James) sorted everything from start to delivery of my perfect mattress. Definitely recommend Bedknobs to any one requiring a bed and a professional service. Cant thank you enough."
"I was referred to Bedknobs by a friend of mine, as I have recently relocated beds were one of the first things on my list to purchase. I went into the Hemel Hempstead Branch and on meeting Darren was pleasantly surprised with the service, knowledge and friendly approach I was greeted. On discussing my needs and affordability it was quick for Darren to decide which beds would be suitable for me and without a fuss this was done, any queries I had were quickly and efficiently answered either by email or James who is also part of the sales ... Thank You it is a pleasure dealing with you... what a difference!"
"We have always had good experience at our local bed shop, Bedknobs, most recently buying a replacement headboard for an old bed. Pleased to find our local shop's price was better than anything we could find online, and the lady in the shop was extremely helpful in helping us to find just what we wanted."
"Visited twice to gather information Cheryl and her staff were very helpful and knowledgeable. The prices were within our budget and the sales process was very professional. They will deliver and take the old bed away free of charge - the larger shops will not do this. Support your local business."
"With the saving of delivery and the old mattress taken away at no extra cost, I was able to spend more on the product. Service was friendly and helpful and delivery prompt. I am very happy with the mattress I purchased and would definately use bedknobs again."
"I recently visited Bedknobs Hemel Hempstead and spoke to a young gentleman called James. He asked many questions so that the correct bed was offered. My daughter is only 4 and her sleep is very important. Well i have never seen my daughter skeep so well and is full of energy the next day. I will go back to James and order our kingsize bed later in the year. Thank you for all your help and super quick delivery.... PS i told the wife i put it together so thankyou for your delivery driver for making me look good at DIY!!"
Lucy B- 07/2013
"I went into Bedknobs with a budget in mind but no idea about the type of mattress. The gentleman was helpful straight away and let me try out the different mattresses of my choice. He was helpful when it came to looking at my price range and gave me an excellent deal in the sale! He was polite, efficient and helpful. He asked me what was a convenient delivery date and also said they would take the old mattress away. My brother has also used this firm and got an excellent bed and mattress. It's nice to support smaller firms. I would definitely go here again!"
"The sales people in Bedknobs in Hemel are great. The gentleman who helped me was very friendly and knowledgable and I had ample opportunity to try out each bed to find out which was right for me. Great choice of mattresses and bases and very informative service which helped me choose the right one. I would recommend them to anyone and their prices are very reasonable too."
"Bedknobs, is everything good, and what you should expect from a specialist. independant, local business. We first "found" Bedknobs back in 1990, and now with our 3 sons grown up and left home, and 6 beds later, we have never been disappointed, but alway impressed with the service and attention we have received. The only one minor problem we experienced was quickly resolved. Nothing is too much trouble, and if you live locally you need look no further for a good selection at sensible prices. We recommend the Bedknobs team, absolutely"
"We went into Bedknobs in St Albans as they had been recommended to us as a good local business with excellent service and quality products - we were not disappointed! We had planned on 'just looking' but ended up ordering there and then. We were not pushed into a sale and were impressed with the knowledge of the products. Our bed is due to arrive in little over a week from purchase with our old bed taken away free of charge - what more could we want! Would definitely recommend."
"Bedknobs was the third shop we went into looking for a double divan. The budget was £300 and we came close to this with a very comfortable mattress and divan. Service from Cheryl was informative and very helpful. At no time did we feel under pressure to buy. The delivery guys were very pleasant and did a good job."
"Very helpful staff. Found just what I was looking for and at a good price. Highly recommended."
"Having previously bought our double bed from Bedknobs (St Albans) there was no-where else we would go to buy beds for our twin boys. The sale staff were great, very helpful and knowledgable and talking through the different options available. We left extremley happy knowing we would be recieving our new beds within a week and the old Cot Beds taken away free of charge! I would highly recommened BedKnobs to anyone within the St Albans area. Thank You. Marc St Albans"
"Cheryl was very helpful. She arranged for a mattress to be brought down from storage for my wife to try out, which was very kind. There was no high pressure approach and no attempt to upsell. Pros and cons were highlighted of the various options. Delivery was arranged from the warehouse a few days after our purchase (only 2 working days later). Excellent service and great local business. I wish more people supported local businesses like this. We ordered a Requies 2000 and look forward to years of comfort from it."
"Nice customer services good friendly service all round. Nice people."
"Went round to 4 different bed retailers over the weekend and I have to say the knowledge and service provided by the staff at bedknobs was fantastic! They went into great detail about the types of different types of mattresses which are out there at the moment and could recommend which ones were best suited to me and my partner taking our lifestyles into account. Overall brilliant experience... would highly recommend!"
"I have been using Bedknobs for over 10 yrs for all my beds and i would highly recommend them for the service, advice and professionalism that the give. They really know their stuff and have gone out of their way to help me before in the past with any enquiries ive had. All my deliveriers have been on time with a 2 hr time slot given and a courtesy 30min call before hand as i lead a busy lifestyle!"
Ruth Gosden- 26/02/2016
"After being let down really badly by a major bed company I cancelled my order and went to Bedknobs in Hemel and i am so glad I did. Got exactly wanted I needed at a good price was also able to buy two new pillows and got a mattress cover thrown in. Best part of all was I only waited 2 days for delivery and the guys who delivered were really pleasant. Buy with great confidence from a really good local shop"
"Loved Bedknobs In Gadebridge, Helpfull,Friendly Staff,Found What We Were Looking For. Many Thanks James Welfare"
"Very impressed with how helpful Darren was in Gadebridge branch. Thank you looking forward to new bed arriving."
"Good service, delivery and collection... If you tell what u want and how much you have they always help.."
Mr Gentry- 23/08/2014
"We have to send a note to you about the absolutely outstanding manner in which your staff John and Stephen delivered our new Kingsize mattresses today. Their appearance was very smart and their greeting most courteous (not always the case when workmen etc. come to your house nowadays ). These two members of your staff are well worthy of your compliments, and we are sure you know of the quality of their service.
On the practical side, they displayed great skill in getting two Kingsize mattresses up two flights of stairs with tricky corners, and removing the old mattresses. Every respect was shown for our home and to us as customers.
Sadly in this day and age, it is more often the case that one does not feel very happy with work folk who come into the home. These two men were first rate ambassadors for your Company.
Many thanks for your first class service from the outset at a busy time in the St. Albans shop, where Darren looked after us very well. We will have no hesitation in recommending you to friends."